Assistant Store Manager – Clicks
Job Objective:
To assist the store manager in achieving service excellence and efficient running of the business by increasing sales and cultivating customer loyalty in order to hit compliance, profit, and sales goals and provide the brand a competitive edge.Assistant Store Manager – Clicks
Job Purposes:
To ensure that the store’s financial performance goals are met by maximizing sales through the use of promotional strategies, as well as by encouraging cross-selling, up-selling, and superior customer service initiatives among the staff members.
must effectively carry out all store operations, including accounting, stock management, shrinkage, general cleaning, and administration.
To successfully implement in-store visual merchandising, make sure that the store’s appearance is consistent with the brand image and that in-store presentation and promotional requirements are met.
To support the store manager in making sure that employees are handled well in their absence and motivated to meet their targets and performance goals.
In order to guarantee that each department is adequately staffed, you must help the store manager maintain the daily work schedule in accordance with the Group’s labor policy and the applicable labor model.
to carry out in-store customer service efforts that produce a wonderful customer experience, promote customer loyalty, and hit club card participation goals.
to efficiently handle all administrative duties, including making sure that HR receives comprehensive personnel records and weekly time and attendance reports.
To enable the brand to become the consumer’s top choice for health and beauty
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12 (Maths 50% and English 50%)
- Essential: Relevant Retail/Business Management qualification (External applicants)
- Desirable: Degree in Relevant Retail/Business Management Assistant Store Manager – Clicks
- Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
- Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
Job Knowledge and Skills Required:
- Understanding and application of financial management principles
- Retail/FMCG background and understanding of merchandising and promotions principles
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Knowledge of people management
- Knowledge of competency based interviewing
- Numeracy skills
- Results and target driven
- Planning and organising skills
- Problem-solving skills
- Strong customer orientation
- Good communication skills
- Computer literacy
Essential Competencies
- Following instructions and procedures
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Working with people
- Analysing
- Leading and Supervising
- Entrepreneurial and Commercial Thinking
- Coping with Pressures and Setbacks
Our Values
Our Company’s strategy is to employ customer obsessed people with a confident, ‘can do’ attitude, who are proud and professional.
This strategy is underpinned by our employees and our Company values:
- We are truly passionate about our customers.
- We believe in integrity, honesty and openness.
- We are disciplined in our approach.
- We deliver on our goals!
We invest in you
We Believe in People, Passion and Opportunities
We Recognise the importance of investing in our employees and we ensure that we are accredited as an employer choice!
We Care about and contribute to the wellbeing of people, the environment and communities
We are Passionate about leading innovation within the unique mix of our Group
Our Focus on a clear vision and growth strategy provides our people with unlimited opportunities
We Offer
- Excellent Benefits, we have endorsed a Total Rewards Strategy to ensure that our employees are appropriately and fairly rewarded whist providing flexibility to meet differing employee needs.
- Specialised Careers we offer exciting opportunities in fields of specialties like Merchandising, Pharmaceuticals and logistics and Supply Chain and more.
- Growth Opportunities, A JSE listed company that has been at the fore front of Retail and Pharmacy innovation for over 50 years.Our way forward is clear – with defined short and long term Group objectives and our proven ability to achieve our objectives, employees are guaranteed opportunities to grow professionally!
Kindly note only applicants who meet the minimum requirements will be contacted.
All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply