Customer Service Manager: Deposits

CHIEF DIRECTOR: DEEDS ICT REF NO: 3/2/1/2023/376

CHIEF DIRECTOR: DEEDS ICT REF NO: 3/2/1/2023/376

SALARY : R1 371 558 per annum (Level 14), (all-inclusive remuneration package). The package includes a basic salary (70% of package), and a flexible portion that may be structured in accordance with the rules for Senior Management Services (SMS)
CENTRE : Office of The Chief Registrar of Deeds: Gauteng (Pretoria)

Apply For: Customer Service Manager: Deposits

REQUIREMENTS :

Applicants must be in a possession of Nyukela (Pre-entry Certificate to SMS) and a Grade 12 Certificate and Bachelor’s Degree in Science / Commerce with specialisation in Information Systems or Computer Science (NQF Level 7) in Computer Science / Information Technology. Minimum of Five (5) years
experience at a senior management level with ICT experience. Knowledge of COBIT and TOGAT, ITIL. Knowledge of ICT strategy development. Knowledge of corporate governance of ICT Understanding of GWEA (Government Wide Enterprise Architecture). Knowledge of Deeds Registration Systems.
Extensive Knowledge of Network Architecture and / or topology. Extensive knowledge of CISCO Technology. Extensive knowledge of Video and IP Telephony. Experienced in Systems Development Life Cycle (SDLC). Experienced in infrastructure management. Programme and project management skills. Strategic Planning and Leadership skills. User and client orientation. Communication skills. Good written and verbal communication skills. Financial Management skills. Interpersonal skills. Computer skills. Presentation skills. Problem Solving and Decision Making skills. Time Management skills. Analytical skills. Driver’s license.

DUTIES : Provide strategic direction to the Branch Deeds Registration Information and Communication Technology (ICT) functions. Manage the formulation of strategic guidelines for best practice directives, standards departmental policies / procedures and governance, setting appropriate objectives/targets to meet the IT and DCS vision Manage the establishing, reviewing and measuring
of benchmarks against leading competitors in order to identify new business opportunities which could translate into business value and optimise business processes. Manage the conceptualising of business goals and translating into an effective strategy based on analysis of business opportunities. Manage risks
for infrastructure related matters. Contribute into the formulation of the Enterprise Architecture. Investigate new technologies and advise on current trends. Drive Deeds Digitization Transformation through IT Projects (Electronic Deeds Registration System and supporting projects) standards. Oversee and Manage ICT Risks. Audit Management – Oversee and Ensure Elimination of Audit Findings. Manage and maintain the security of Deeds Registration ICT systems Ensure establishment and maintenance IT security roles and responsibilities, policies, standards, and procedures. Manage the formulation of security and infrastructure architecture plans. Ensure development, maintenance and testing of Deeds Registration IT continuity plans by utilising offsite backup storage and providing periodic continuity plan training. Ensure performance of security monitoring and periodic testing and implement corrective actions for identified security weaknesses or incidents. Collaborate with Human Resource Training to educate and train users on Deeds Registration IT security and different technologies. Provide and manage service management processes for incidents and problems. Ensure the integrity of hardware and software configurations by establishing and maintaining an accurate and complete configuration repository. Manage the Deeds Registration Application systems and Deeds ICT Projects. Ensure development of future application systems in line with departmental policies,
procedures and standards. Provide support and guidelines of system problem solving. Ensure implementation of new systems as per specifications. Ensuring quality of delivered solution. Oversee Application systems performance and provide performance reports. Liaise with all stakeholders of the programming team on program design and coding techniques and systems. Ensure maintenance and customization existing application systems. Ensure monitoring and evaluation of applications systems. Ensure successful development and implementation of all Deeds ICT Projects. Manage and Monitor Relationships with Registries and OCRD 5. Provide management reports on Deeds Info Systems and Database systems and bulk deeds information reports. Ascertain proper server backups of all the Deeds
Registration Databases.

Apply For: Security Operations Manager

ENQUIRIES : Ms MSM Magoele Tel No: (012) 338 7238 or Mr R Saila Tel No: (012) 338 7296

Applications must be postmarked by the deadline to Private Bag X918, Pretoria, 0001, or delivered in person to the Chief Registrar of Deeds at 219 Rentmeester Building, Bosman, Pretoria, 0001. Late applications will not be accepted.

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