Customer Service Manager: Deposits
Joining the Hollywoodbets Purple Team gives you the chance to take part in one of South Africa’s greatest success tales. Hollywoodbets started off small in Durban and has since developed into a dominant brand that operates in Africa and the UK. And that’s only the start. Because at Hollywoodbets, nothing is impossible, our skilled Team is on a mission to expand our global presence and is prepared to take on any challenge. Join our Team, and together, let’s aim high.Customer Service Manager: Deposits
Deposits is a fantastic chance for a Customer Service Manager. Do you believe you possess the qualifications to become our newest Purple Star?
The chosen applicant will be in charge of all EFT deposits as well as the management of the departments in charge of deposits.
Apply For: Digital Campaign Manager
With Hollywoodbets You Will:
Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
Grow with our development plans and culture that allows you to further your career.
You Bring:
• Valid Driver’s License
• 3 – 5 years Customer Service Experience within a Contact Centre
• 3 – 5 years’ experience in Management/Leadership/People Management role managing a large staff compliment
• 2 – 3 years’ experience in a Contact Centre Management role
• 1 – 2 years’ experience within payments, banking or finance sector
• Flexibility in working scheduled shifts for a week in a month is required
• Must be willing to be on call
A Bonus To Have:
• Relevant Diploma/Degree in Banking, Finance or Financial Management, Business or Generic Management
• Operations Management experience
• Finance/Treasury/Banking experience
• Experience working with international payments and withdrawals
What You’ll Do for The Brand:
• Ensure the daily operations of the department run smoothly.
• Ensure that all automated deposit and communication systems are functioning fully.
• Ensure updating of the website is done to inform customers of down time where appropriate.
• Monitoring call volumes and call system to ensure the call center is always running smoothly.
• Customer Service-Follow up with customer complaints.
• Monitor weekly and monthly performance of agents and ensure coaching takes place for agents that need improvement.
• Reporting of daily, weekly and monthly statistics.
• Staff rostering (monthly and weekly).
• Monitoring time sheets, absenteeism and signing off monthly hours and overtime.
• Submit all necessary allowance and incentive documents to Payroll timeously.
• Ensure all leave is processed timeously on ESS for timesheets and salaries to be managed accordingly in Payroll.
• Sign off monthly invoices that pertain to the department.
• Work closely with audits in ensuring that all the necessary audit queries and shortages noted on the ‘Masterfile’ are received and returned/ Updated in a timely manner.
• Ensure all shortages are managed and AOD’s raised where necessary
• Recruitment – ensuring that minimum headcounts are maintained and increase in customer queries are managed ahead of time.
• Continuously revise controls and checks for Cash withdrawals/ deposits credited.
• Training and development within the departments.
• Assist with the smooth implementation of new business development/ projects.
• Manage all bonuses throughout the year and the testing, switch on/ off thereof.
• Work closely with Payroll and HR to ensure that all new take-on and dismissals are actioned timeously.
• Perform monthly checks on the Deposit app and the Payment Gateway Portal’s to ensure that access is deleted for all terminated employees.
• Communication between Clients and VIP Client Liaison Manager/Officer.
• Leading and developing team
• Any adhoc tasks.
Also Apply For:Learner Basic – Clicks
What You’ll Bring to The Team:
• Quality driven focus, ensuring that all process are followed correctly to ensure high-quality output.
• Good planning abilities.
• Good administration skills be proactive in all administrative areas to provide arcuate information as needed.
• Good experience in collating and reporting on information. Account for and verify reporting figures /statistics. Review/ analyse reporting statistics and figures in order to identify trends and make relevant recommendations.
• An understanding of mobile and internet betting (platforms and procedures) is highly advantageous.
So, are you ready to level up, learn, and perform at your best? Apply now!
Please note that only applicants who meet the stipulated minimum requirements will be considered.